Politica dei rimborsi / Criteri di rimborso
Do you offer a Money-Back Guarantee?
We want you to be 100% satisfied with your purchase, and stand by the quality of our products.
Please note we can only accept back Amour Diamant products that were directly purchased through amourdiamant.com, we cannot accept products that were purchased from a third-party retailer or from fake stores.
Please note that 60 days after receiving the product, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product first after their purchase so you experience the next generation of sparkling stones today!
Important: The shipping cost involved during your purchase will be deducted from your final refund proceeds.
What is your returns policy?
Please be advised that all items purchased during our special site-wide sales are non-refundable. However, items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only. Credit or exchange requests will only be honored within 90 days of placing your order. Store credit discount codes cannot be retro-applied or stacked. You will also be responsible for covering the shipping cost when sending the product back to us.
What do I need to do to return and exchange my Item?
We are happy to process a replacement provided that:
1. The item must be unworn and in the same condition when you received them.
2. The item is returned including the tags and the original items that came with it.
3. The customer returns the product with tracked insured shipping.
4. The return tracking code and image of the packing slip is secured to be shared with us.
5. It must also be in the original packaging.
On successful delivery and inspection of the product by Amour Diamant™, you will be provided a refund minus the shipping fee.