Do you offer Money-Back Guarantee?
We are committed to your 100% satisfaction. Engraved or non-engraved; if you are not happy with your choice, return it in original condition within 60 days for a full refund.
We offer a 60 days return period. You can return your order in this time-frame without any reasons. Just contact our support and we'll arrange the return.
Please note we can only accept back original Amour Diamant products that were directly purchased through amourdiamant.com;
Important: In some cases, the shipping costs involved during your purchase can be deducted from your final refund proceeds. But usually we just give a full refund.
What is your returns policy?
Items purchased (unworn, with tags, in original packaging) are eligible to returns in 60 days. The return process can involve some shipping costs, in this case you will be responsible for covering the costs when sending your order back to us. Please be advised that we reserve the right to refuse some of returns for the rings bought at a very big discount or at very special prices (i.e sold at clearance) or custom orders (made to order rings).
What do I need to do to return and exchange my Item?
We are happy to process a refund provided that:
1. The item must be unworn and in the same condition you have received the product.
2. The item is in condition "new", it means that it should have the tag intact and we must find in the package all elements, including the tissue paper good condition.
3. The customer returns the product with tracked insured shipping.
4. The return tracking code and image of the packing slip is secured to be shared with us.
On successful delivery and inspection of the product by Amour Diamant™, you will be provided with a 100% refund.
What can I do if I received a damaged, different or missing item?
Did your item arrived damaged, different or missing? Please email us at firstname.lastname@example.org and we will send out your replacement immediately. Please refer to the procedures below:
1. Within 7 days, after receiving the product, please contact us with a photo or video explaining the issue and whether you want a return or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide store credit or resend the item, you may also be asked to return the product.
4. Customers will only be charged once for shipping costs (this includes returns)
5. No-restocking to be charged to the consumers for the return of the product.
Important: We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. If it doesn’t fit your finger, kindly let us know immediately so we can arrange a return. Damages caused by refitting and resizing on your own before returning will not be accepted.
My order has not arrived yet and I want to cancel my order.
Due to high volume of demand and for better logistics efficiency, our products are shipped from different warehouses in over 5 major countries. Due to this, our shipping and delivery time varies greatly depending on your location.
We are able to guarantee our dispatch dates within 10 business days (average around 5 business days) but cannot guarantee the exact shipping date.
Once the order is processed and our warehouse send your package to our shipping partner (FedEx) it is not possible to cancel your order anymore. But no worries, you can send your order back in 60 days for full refund.
IMPORTANT: We do not offer refunds because of shipping delays, as there are sometimes unforeseen circumstances that may occur during the transit of your order which most of the time we do not have control of.
Where should I mail my authorized return?
Please contact our customer service at email@example.com to get the returned address.