FAQ

Yes, we ship our products globally. And the shipping is free worldwide. Regardless of your location, we will get your Amόur Diamant™ Ring processed and shipped to you as soon as you order.

Yes, we can craft your ring in any metal. Just contact us and we'll made a custom offer for you.

We are a European-based company, with a USA registered address. Our commitment is to provide the highest and the best of quality products to our customers at the best price on the market. Amόur Diamant™ has a warehouse in 5 different countries. India and China are the biggest diamond producers worldwide, so we moved our production into these countries for efficiency. Dependent on the demand of the item, warehouse location, and customer location, shipping times can vary greatly. We are confident that you will love our exclusively-created Amόur Diamant™ rings.

Yes! Every Amόur Diamant™ ring comes with a limited 3-year warranty that protects it against damage to the stone and any changes in color, clarity, or brilliance. We got you covered!

Absolutely! Every Amόur Diamant™ ring is accompanied by an electronic certificate of authenticity for both the ring and the gemstone. This certificate includes a unique QR code that can be easily scanned and verified by renowned gemological institutions such as IGI or GRA. Although the certificate is in electronic format, you also have the option to print it out for your convenience.

The Amόur Diamant™ Rings can be purchased in size-adjustable option. This means you can easily adjust the ring to your desired size. Regardless of your ring size - our Amόur Diamant™ will fit your finger perfectly. Also, it is easy to wear and easy to take off the ring. If you still need a fixed sized ring - you can choose the size directly on the product page, or contact us for a custom ring size.

We can manufacture the ring in any fixed size. Contact us and we'll arrange it for you.

No. Pure metals generally take a liquid form. For this reason, jewelry made from silver or gold needs to be alloyed or blended with another type of metal. When a ring turns your finger green, it's either due to a chemical reaction between the acids in your skin or due to a reaction between another substance on your hand, like a lotion, etc.

Yes! Every Amour Diamant ring comes with a lifetime warranty that protects against any changes in color, clarity or brilliance of the band. The warranty will start when you receive your item. We will change your ring for free if it will have any lose in color or shining.

Once your order has been shipped, you'll receive an email or SMS (depending on what contact info you have used during the checkout) with a link to your order. There you'll find the tracking number. Also, you can contact support and ask for assistance.

Yes. For this you'll need to contact us as soon as possible and if your order hasn't been shipped yet, you'll be approved to place a new order for your desired ring (2 carats). Once your new order is placed, come back with an email and we'll cancel and refund first order. Contact our support for more info.

We strive to provide you with the finest gemstone available for your ring, although we cannot guarantee specific color, clarity, or cut. However, we can assure you that approximately 80% of our gemstones fall within a specific range. These gemstones typically exhibit colors in the range of D, E, or F, and possess clarity grades of VVS1, VVS2, VS1, or VS2. Furthermore, their cuts are categorized as Very Good, Excellent, or Ideal, ensuring exceptional quality.

Yes, but not for all gemstones. In order to cut costs and provide the best available diamonds we do not laserscribe report number on gemstones. This allow us to offer diamonds at the best price on the market. If you need it laserscribed, please contact before purchasing.

Order confirmation emails may take up to 30 minutes to arrive at your inbox. In the event you do not find it in your email, please make sure to check your spam folder and also add our email to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please contact our support center and we will get it sorted out in no time.

Please be advised that for any changes in your order, you will be provided a limited window of 60 minutes (1 hour) to cancel the order and proceed on a new one for any modification you would like to make.

For cancellations and changes, please send us an email via info@amourdiamant.com so we can take care of your request immediately.

Any modification or change request made:

1. AFTER 60 minutes will incur a service fee of 29 euros. This is because after this time, your order is going to be directly shipped to the warehouse for final touches in preparation of your order processing and delivery.

This includes:

• Changing the Item and Size
• Changes in the billing or shipping address
• Adding Items in your order
• Changing the shipping method
• Changing the name in the order.
• Changing the phone number in the order.

2. AFTER 12 hours, no further changes and modification can be allowed as the order is already final. In that regard, any chances will need to follow our returns process policy.

IMPORTANT: Lost orders due to incorrect address do not qualify for replacement and refund.

Under our terms & conditions, once an order has been sent out from our warehouse, any changes or modification to the order cannot be made further and it is the sole responsibility of the buyer to ensure that accurate address information are put in during checkout. In the event that there is an inaccurate address detail that needs correction, it is imperative that you notify us within 12 hours prior to your order being finalized. Otherwise, once shipped, you can monitor your order and after it arrives locally, you can notify your local post office of the correct address so they can update and deliver your order to your correct address without any issues.

We made it very easy for you to own a Amour Diamant™ by providing you with a hassle-free, set of payment options. You can pay with your PayPal account or your credit/debit card: Visa, MasterCard, Discover, and Amex. Also you can pay with Apple Pay or Google Wallet or to apply for a Payment Plan. Please be advised that currently, we do not offer cash-on-delivery, but you can return your order in 60 days if you are not satisfied. Read more about returns on our Returns page.