Returns & refunds

Return Policy

You have 60 days to decide whether your Amour Diamant piece is right for you. Eligible items may be returned for a full refund, subject to the conditions below.

60-day return windowContact us within 60 days of receiving your order.
Original conditionItems must be unworn, with tags and original packaging.
Tracked and insuredApproved returns must be sent with tracked, insured shipping.

Start a return

Contact our support team with your order ID. Once authorised, you will receive the return address and instructions.

Apply for a return

Return eligibility

  • We can process returns only for original Amour Diamant products purchased directly through amourdiamant.com.
  • Contact us within 60 days of receiving your order.
  • The item must be unworn and in new condition, with its tag intact and all original packaging elements, including tissue paper, in good condition.
  • Clearance products, custom orders including made-to-order rings, and earrings may be final sale. Contact support to confirm your order’s eligibility.

How to return an item

  1. Email info@amourdiamant.com with your order ID and ask us to open a return ticket.
  2. Wait for authorisation, the return address and any applicable instructions before sending the item.
  3. Return the item using tracked, insured shipping, then share the tracking code and a photo of the packing slip.
  4. After successful delivery and inspection by Amour Diamant, an eligible return will receive a 100% refund.

Return shipping costs

Return shipping costs may apply, and in some cases you will be responsible for sending the order back. If the return is required because of an issue on our side, state this in the return ticket and we will reimburse the shipping fees incurred.

Damaged, different or missing items

  1. Contact info@amourdiamant.com within 7 days of receiving the order and include a photo or video explaining the issue and whether you prefer a return or replacement.
  2. We will review the claim and contact you if more information is needed.
  3. If approved, we will provide store credit or resend the item; you may also be asked to return the product.
  4. Customers are charged only once for shipping costs, including returns, and no restocking fee is charged for returning the product.

Sizing-related damage

We are not responsible for wear-and-tear damage caused by sizing issues. If the ring does not fit, contact us immediately so we can arrange a return. Damage caused by attempting to refit or resize the ring before returning it will not be accepted.

Cancellation and delivery delays

Our products ship from different warehouses in more than five countries, so delivery times vary by destination. We guarantee dispatch within 10 business days, with an average of around five business days, but cannot guarantee the exact shipping date.

Once the order has been processed and sent to FedEx, it can no longer be cancelled. You may still return an eligible order within 60 days for a full refund.

We cannot cancel an order because of shipping delays caused by unforeseen circumstances during transit that are outside our control.

Need help with a return?

Email info@amourdiamant.com and our support team will guide you.