Questions, answered.

When your order ships, we’ll send a tracking link by email or SMS. You can also visit Order Status from your account.

Eligible items may be returned within 60 days, subject to the conditions in our Return Policy. Contact our team before sending an item back so eligibility and the correct return instructions can be confirmed.

Use our Ring Size Guide and size converter if you are unsure. If you still do not know the correct size, choose your best estimate. After the proposal, you can send the ring back for a free resize within 30 days of receiving it.

Yes. Amour Diamant jewellery includes a lifetime manufacturing warranty for eligible defects in materials or workmanship, subject to inspection. Review Warranty & Care for the full conditions and exclusions.

Yes. We can create your ring in the metal of your choice as a custom order. Contact our team before ordering so we can confirm the available options, price and production time.

Yes. Every order includes a certificate of authenticity, and every Amour Diamant diamond is independently graded by IGI.

Specifications vary by product and gemstone. Review the product page and certificate details, or contact our team before purchase if you need a particular colour, clarity or cut range.

Usually, yes. IGI-graded diamonds generally have their report number laser-inscribed on the girdle. If this is important to you, contact us before ordering and we will confirm it for your selected diamond.

A lab-grown diamond is a real diamond with the same physical and optical properties as a mined diamond. Moissanite is a different gemstone, known for stronger rainbow fire and a more accessible price. Both are durable for everyday wear. Compare them side by side in our Compare Gemstones guide.

Usually not. We prepare the required customs declaration and pay VAT on the declared amount. Because local laws and customs procedures vary by country, we cannot guarantee that no additional charge will be requested. If a courier or customs office contacts you, please contact us before submitting documents or making a payment so our team can assist and help you avoid unnecessary charges.

Yes. We ship worldwide with FedEx and DHL. Delivery is free, tracked and insured.

Dispatch origin can vary with item availability and destination. Your shipping confirmation identifies the carrier and tracking details once the order is on its way.

Contact us as soon as possible. Available changes depend on the production and fulfilment stage, and any price difference or next step will be confirmed before proceeding.

Confirmation emails can take up to 30 minutes. Check your spam folder and the email address used at checkout, then contact our team if it still has not arrived.

Contact us immediately. Requests made within 60 minutes can be reviewed before processing. After 60 minutes a €29 service fee may apply, and after 12 hours changes cannot be guaranteed. We will confirm what is still possible for your order.

Contact us immediately. Once an order has been handed to the carrier, an address change cannot be guaranteed. Use the tracking details to contact the local carrier if instructed by our team.

Checkout supports Visa, Mastercard, PayPal, Apple Pay and Klarna when available. Additional local methods may appear according to country and order eligibility. Review Payments for current details.

After dispatch, estimated delivery is 5–7 business days within Europe, 5–9 business days elsewhere, or 2–4 business days with express delivery where available. Made-to-order pieces may require 1–3 weeks of production before dispatch. See Shipping & Delivery for details.

Klarna may allow eligible customers to split a purchase into three interest-free payments. Availability, approval and the exact schedule are confirmed by Klarna at checkout.

Contact us within 7 days of delivery and include clear photos or a video. Our team will review the issue and confirm the appropriate next step.

Yes. We can make your ring in any size, and the price is the same for all sizes. If your preferred size is not listed on the product page, select “Custom Size”; we will contact you after the order is placed to confirm the exact size.

Request a size change within 30 days of receiving your ring. Contact our team before sending it back so we can confirm the instructions for your order. See our Ring Size Guide.

Our lifetime manufacturing warranty covers eligible defects in materials or workmanship, subject to inspection. Review Warranty & Care for the coverage, exclusions and request process.

Gold and platinum jewellery use alloys for durability. Skin reactions can also be influenced by individual body chemistry or contact with lotions and cleaning products. Contact us before ordering if you have a known metal sensitivity.

Yes. Amour Diamant jewellery includes complimentary lifetime professional cleaning, polishing and an appearance refresh. Contact us before sending your piece so we can arrange the service safely. Learn more about Warranty & Care.