We are hiring

AmourDiamant is one of the fastest growing ecommerce jewelers in Europe, and one of the leaders in ethical sourced, sustainable fine jewelry. We are on the lookout for bright, motivated candidates who are eager to make an impact from day one and grow with a team of passionate and kind people!

Join the team!

Gemologist Intern 

As a Gemologist Intern, you will work alongside other gemologists for precious and semi-precious gemstone and melee review, and quality assurance of finished products.   

Candidates should have a desire to work in a socially responsible consumer business, thrive in a fast-paced startup environment and exhibit impeccable attention to detail and organizational skills.  

This is a temporary, internship position which requires regular on-site attendance in our Shanghai office. 

Key responsibilities include: 

• Review and perform quality assurance inspections of loose lab-grown diamonds, moissanite, and other colored gemstones to optimize high quality and maintain consistency 
• Track, review, and process gemstone inventory with efficiency and high level of accuracy 
• Utilize our ERP system, spreadsheets, and other applications to complete tasks and collaborate with other team members and departments  
• Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail 
• Meet goals, targets and deadlines as assigned by leadership  
• Follow product security policies and procedures.  

Specific qualifications include 

• Graduate Gemologist Degree, Graduate Diamonds (complete or in-process) or hands-on experience with diamonds & gems 
• Experience in jewelry products, operations and/or administrative experience preferred 
• Dedicated interest in growing your Gemologist skillset 
• Highly organized with focus on execution and problem solving  
• Exceptional time management skills and accountability 
• Ability to think critically and adapt quickly in a flexible environment 
• Strong computer skills with excellent written and verbal communications 
• Interest in socially and environmentally responsible organizations and products 

Please apply at info@amourdiamant.com

 

Jewelry Quality Assurance Associate

Position Overview:  

Our Operations Associates are dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day-to-day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our partners. In this role, you will assist in leading the quality assurance team’s tasks while collaborating within a close-knit team and with external partners. Join our team of committed problem solvers who are passionate about ensuring that every AmourDiamant purchase meets the highest standards of quality and craftsmanship. 

Key responsibilities include:  

• Execute quality assurance best practices to ensure inventory and finished product meet AmourDiamant’s high-quality standards 
• Conduct thorough inspection of jewelry using expertise of gems, diamonds, metals, and jewelry manufacturing and adhering to AmourDiamant quality standards 
• Notify appropriate partners for vendor issues or recurring product quality issues. 
• Document inspection results into ERP system (NetSuite) and provide internal, cross-functional partners with repair options and costs to provide customers.  
• Meet daily processing timelines 
• Build and maintain external partner and vendor relationships
• Assist with pre-sales and post-sales support
• Communicate and work cross-functionally with other teams regarding customer timelines
• Communicate and work closely with our sales teams on addressing customer repair questions and issues
• Identify improvements to current processes to drive productivity, efficiency and an overall better customer experience 
• Assist in managing, processing, and tracking customer diamond and gem orders to ensure accuracy and timely arrival  

Specific qualifications:  

• 2+ years of jewelry experience  
• Operations and/or administrative experience preferred  
• Robust computer skills, ideally including excel and ERP experience 
• Attention to details in a fast paced, deadline driven environment   
• Highly organized with focus on execution, problem solving, and improving processes  
• Exceptional time management skills and accountability  
• Ability to think critically and adapt quickly in a flexible environment  
• Team player with an ability to work collaboratively  
• Entrepreneurial spirit / self-starter  
• BA degree or equivalent, preferred 
• Interest in socially and environmentally responsible organizations and products 

What We Offer:  

At AmourDiamant, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:    

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!   
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.   
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year. 
• Disability and Life insurance. 100% employer-paid.   
• Pre-Tax Commuter Benefits.   
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.    
• Employee Discounts. As an employee at AmourDiamant, you’ll receive a generous discount on our jewelry.   
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.   
• Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering.    

Please apply at info@amourdiamant.com

 

Customer Experience Assistant Manager

Position Overview:

The Customer Experience Assistant Manager will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to AmourDiamant customers.

This role is in person at our Dubai office. The ideal candidate will be able to work a full time schedule of  Monday-Friday. 

Key Responsibilities: 

• Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.  
• Work closely with the Retail Operations team to maintain a luxury environment.
• Create memorable and personalized experiences for AmourDiamant customers by guiding customers through purchasing decisions, such as lab grown diamond options and custom designs. 
• Respond to customer inquiries over email and live chat, and ensure that high standards are upheld by the team. 
• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. 
• Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.  
• Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. 
• Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. 
• Collaborate across departments on special projects in operations, merchandising, marketing, HR and customer care. 

Specific qualifications: 

• Must have experience managing people in retail or direct to consumer sales, store leadership or keyholder experience a plus 
• Must demonstrate a proven track record of recruiting and growing high performing and accountable teams  
• BA degree or equivalent, preferred 
• A true passion for helping people and creating positive customer service experiences 
• Highly organized with focus on execution, problem solving, and improving processes 
• Motivated self-starter with high efficiency work style, while maintaining attention to detail 
• Excellent written and verbal communications 
• Ability to think critically and adapt quickly in a flexible environment 
• Exceptional time management skills and accountability 
• Team player with an ability to work collaboratively to achieve business goals 
• Robust CRM software experience  
• Entrepreneurial spirit / self-starter 
• Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts  
• Interest in socially and environmentally responsible organizations and products 

What We Offer 

At AmourDiamant, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:  

• Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes.
• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month! 
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. 
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year.
• Sales Incentive Programs. Quarterly and annual bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
• Disability and Life insurance. 100% employer-paid. 
• Pre-Tax Commuter Benefits. 
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.  
• Employee Discounts. As an employee at AmourDiamant, you’ll receive a generous discount on our jewelry. 
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. 
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.  

Please apply at info@amourdiamant.com