Find your place at Amour Diamant.

Position overview

As a Gemologist Intern, you will work alongside other gemologists to review precious and semi-precious gemstones and melee, and to assure the quality of finished products.

Candidates should want to work in a socially responsible consumer business, thrive in a fast-paced start-up environment, and demonstrate exceptional attention to detail and organisational skills.

This is a temporary internship position requiring regular on-site attendance at our Shanghai office.

Key responsibilities

• Review loose lab-grown diamonds, moissanite and other coloured gemstones, and carry out quality-assurance inspections to maintain consistent high quality.
• Track, review and process gemstone inventory efficiently and accurately.
• Use our ERP system, spreadsheets and other applications to complete tasks and collaborate with colleagues and departments.
• Collaborate with internal teams in a fast-paced, high-volume environment while maintaining close attention to detail.
• Meet goals, targets and deadlines assigned by leadership.
• Follow product-security policies and procedures.

Qualifications

• Graduate Gemologist qualification, Graduate Diamonds studies completed or in progress, or hands-on experience with diamonds and gemstones.
• Experience with jewellery products, operations or administration is preferred.
• A dedicated interest in developing your gemology skills.
• Highly organised, with a focus on execution and problem-solving.
• Exceptional time-management skills and accountability.
• Ability to think critically and adapt quickly in a flexible environment.
• Strong computer skills and excellent written and verbal communication.
• Interest in socially and environmentally responsible organisations and products.

Apply for this role

Position overview

Our Operations Associates are dedicated to delivering excellence from the moment a customer places an order to the moment the package is opened. In this role, you will help lead quality-assurance tasks, collaborate with a close-knit team and external partners, and help ensure that every Amour Diamant purchase meets high standards of quality and craftsmanship.

Key responsibilities

• Apply quality-assurance best practices so inventory and finished products meet Amour Diamant’s quality standards.
• Inspect jewellery thoroughly using your knowledge of gemstones, diamonds, metals and jewellery manufacturing.
• Notify the appropriate partners about vendor issues or recurring product-quality concerns.
• Record inspection results in the ERP system and provide internal partners with repair options and costs for customers.
• Meet daily processing timelines.
• Build and maintain relationships with external partners and vendors.
• Assist with pre-sales and post-sales support.
• Work across teams on customer timelines and communicate closely with sales teams about repair questions and issues.
• Identify process improvements that increase productivity, efficiency and the overall customer experience.
• Help manage, process and track customer diamond and gemstone orders accurately and on time.

Qualifications

• At least two years of jewellery experience.
• Operations or administrative experience is preferred.
• Strong computer skills, ideally including spreadsheet and ERP experience.
• Close attention to detail in a fast-paced, deadline-driven environment.
• Highly organised, with a focus on execution, problem-solving and process improvement.
• Exceptional time-management skills and accountability.
• Ability to think critically and adapt quickly in a flexible environment.
• A collaborative team player.
• An entrepreneurial, self-starting approach.
• A bachelor’s degree or equivalent is preferred.
• Interest in socially and environmentally responsible organisations and products.

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Position overview

The Customer Experience Assistant Manager will help build, lead and mentor a team of Concierges, Customer Experience Assistants and Jewellery Consultants responsible for delivering exceptional service to Amour Diamant customers.

This full-time role is based in our Dubai office and follows a Monday-to-Friday schedule.

Key responsibilities

• Assist with recruiting and managing a Customer Experience team focused on sales targets, team KPIs and a luxury experience for every customer.
• Work closely with Retail Operations to maintain a luxury environment.
• Create memorable, personalised customer experiences by guiding decisions about lab-grown diamonds, custom designs and other purchases.
• Respond to customer enquiries by email and live chat, and help the team maintain high service standards.
• Conduct in-person appointments in our private showroom and present jewellery in a personalised luxury setting.
• Design and implement improvements to policies, procedures and the customer experience.
• Resolve escalated customer-experience issues with Operations and Customer Care.
• Partner with Workforce Operations Analysts to maintain a team schedule that covers duties and appointments.
• Collaborate across Operations, Merchandising, Marketing, HR and Customer Care on special projects.

Qualifications

• Experience managing people in retail or direct-to-consumer sales; store leadership or keyholder experience is a plus.
• A proven record of recruiting and developing high-performing, accountable teams.
• A bachelor’s degree or equivalent is preferred.
• A genuine passion for helping people and creating positive customer-service experiences.
• Highly organised, with a focus on execution, problem-solving and process improvement.
• A motivated self-starter who works efficiently while maintaining attention to detail.
• Excellent written and verbal communication.
• Ability to think critically and adapt quickly in a flexible environment.
• Exceptional time-management skills and accountability.
• A collaborative team player focused on achieving business goals.
• Strong CRM software experience.
• An entrepreneurial, self-starting approach.
• Understanding and acceptance of diversity, equity, inclusion and workplace belonging.
• Interest in socially and environmentally responsible organisations and products.

Apply for this role