HOW LONG DOES DELIVERY TAKE?
When you place an order, the work begins immediately at Amour Diamant™ as each order is carefully handmade by our professional craftsmen. Product completion and dispatch take approximately 1-2 business days. For made-to-order rings it can take up to 1-3 weeks for the designing and manufacturing of the ring. Contact us if you order is urgent or have a deadline.
Orders placed in Europe are delivered within 5-7 days after dispatch. For other countries, delivery takes 5-9 days. Urgent orders can be shipped with DHL Express shipping and delivery takes 2-4 days.
WORLDWIDE FREE DELIVERY
We offer free worldwide door-to-door delivery with FedEx, DHL or UPS. Regardless of your location in the world, we will get AmourDiamant™ jewelry to your door.
TAX, TARIFF AND CUSTOM CLEARANCE
While tax and customs duty legislation varies from country to country, our customers typically don’t incur any taxes or fees. We complete a special customs declaration to help our customers avoid any unwanted taxes or fees. Additionally, we pay the VAT for the declared amount.
However, in very rare situations, there may be occasional instances where small local taxes (10-20 euros) need to be covered.
In case you are contacted by FedEx or Customs or if you encounter any difficulties or have questions about taxes or customs clearance, please don’t hesitate to contact us. Our support team is trained to assist you with any issues in any European country.
FREQUENTLY ASKED QUESTIONS
What delivery method will you use?
We offer express door-to-door delivery with FedEx, UPS or DHL. All orders are insured.
Do you ship worldwide?
Yes, we sell our jewelry globally and deliver each order to every country in the world with insured express delivery with FedEX or DHL.
Do I need to pay any taxes?
Short answer - No. Our customers usually don’t pay anything when they receive the order. However, if customs contacts you and requires some confirmations, please contact us as soon as possible, and we’ll assist you with everything.
What time are deliveries usually made?
Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. FedEx Ground picks up packages Monday−Friday. Contact your local FedEx office for more information.
How can I track my shipping?
You'll receive the shipping confirmation email with the link to your tracking number. Use the tracking number on FedEx/DHL website or on services like 17track.net
Your stunning engagement ring will arrive to your safely and rapidly.
Contact us if you have any questions or if you need assistance. Our support team is ready to help you with any requests.
